December 16, 2004
Netflix Replacement Shipped?
This was interesting. I wonder if any of you out there who might be Netflix users have seen this before.
Netflix sends you an email notice when they’ve shipped you a
DVD, and also when they’ve received the DVD that you have sent back. I was checking my email this morning and I got a “We’ve received” message for the film Tomie Replay. That struck me as odd since I’d never gotten the dvdin the first place, so I couldn’t have returned it. Yes I had it on my queue and yes earlier in the week I got an email notice that it had been sent to me. But it hadn’t gotten to my house yet.
Weird! I checked my queue on the website and I noticed this:
It appears as though something happened to the first disk and they’ve shipped a replacement. Did something happen in the postal system? That would be a logical guess. But I’m still left wondering.
Has anything like this ever happened to you other Netflix users? Netflix seems to have deftly handled whatever it is that happened (they’re sending a disk with a minimum of disruption of service). But, being naturally curious, I wonder what precipitated this situation.
Posted by James at December 16, 2004 11:43 AM
If you didn't report it lost in the mail or something (I've had one or two times where they shipped a disc that got to me over a week and a half late, and therefore I had reported never having gotten it and they sent a replacement) then most likely something in the postal system screwed up and it got returned to them. Perhaps your address lable got mangled or whatever and it was undeliverable.
Yes, it has to be something like that. My address label must have been unreadable.
I had some disks take a week and a half to get
back to Netflix. I had reported them missing after 6 days so Netflix could send me the next disks on my queue, and they eventually arrived back at Netflix.
I think I've had one disk that never turned up back at Netflix.
Yes, that has happened to me once. Here's part of the message Netflix sent me. I don't remember having four discs out at a time but my queue displayed it as such at one point:
Your account indicates "Shaolin Soccer" is currently processing for shipment, however, while performing a final inspection of the disc we found that the title may be damaged. As a result we have cancelled this title from shipping.
In order to ensure complete viewing satisfaction, we will be processing a new copy of this title for shipment, which will be sent to you shortly. Please note only one copy of this title will be sent and the original copy will be removed from your Rental Queue. Please keep in mind this can take up to 5 days.
As a courtesy I have issued a bonus disc voucher for you to use at your convenience. This voucher will allow for you to have 1 disc shipped, outside of your plan allotment, in the hope of accommodating you for the trouble you have experienced.
That seems even more plausible than the previous explanation, considering they're telling me not to expect the disk to arrive until Monday. Sometimes I get a Monday disk on Saturday, though, so we'll see what happens.
Shaolin Soccer -- I thought that was a really good movie. Fun.
I returned Shrek 2 to Netflix more than a month ago, but I keep being told that I have not returned it. I figure I might have returned it in the wrong sleeve. I have not been able to rent 3 dvd's because of this situation. When I e-mail Netflix, they answer 'Thank you for filling out our survey'.
I have recieved a cracked disc.third season,episodes 9-12 of 24....www.netflix.com/replacement web page does not produce results
dvd is not forgotten but matrix reloaded PLEASE SEND ME Forgotten
Charlene: If you're so confused that you think I am Netflix, I feel really sorry for you. I'm just a customer.
If Netflix sent you Matrix Reloaded instead of Forgotten, they were doing you a favor. The recent Julianne Moore film is best... forgotten.
....www. netflix.com/replacement web page does not produce results. ...
received dvd Taxi Driver--the disc is split in half-not a way to win satisfied customers!
collateral dvd #11092 01-70590104 damaged unable to view returned to netflix 3/3/05. this is the second time I have rented this dvd with the same problem.
Just received Troy movie. Already have this disc. Please replace with next movie in queu.
I recieved a cracked disk 'The Phantom of the Opera: Special Edition 1925
I recently ordered The Matrix from you and it turns out that the dvd is defected. It only plays half the way through and then quits. I would very much like you to send me a new replacement.But before you do I would appreciate it if you could test the dvd out first. I do not want to be sending back another defective dvd before I have had the chance to watch it all the way through!
Thank you, Darlene Paul
I am not Netflix
2) Commenting here
will not get your Netflix problem solved. Because (see item 1).
3) Fooling around with your sheep will not get your sister pregnant.
OMFG.... It just boggles the mind how clueless some people can be....
James you must just laugh your ass off to see people posting like this to your blog... (either that or get annoyed :P)
Watch out, James. Next thing you know you'll be #1 in "goat diapering," "N*tflix replacement disk," and "sheep insemination."
I ordered Ishtar but only got a slice of baloney. I can understand the confusion but please send me the movie. Also send Gigli or a slice of provolone cheese. And some rubber pants for my goat. Thank you.
Dear Netflix or someone like it,
Please send me a clue. Can you fit one in those tiny envelopes? Since I have never gotten a clue, I have no idea how big or small they are.
Also, please tell my if these pants make my ass look big.
And while I have your attention, could you pass the Grey Poupon?
I'm a little upset. It seems that everytime I return three movies (and I mail them back all at the same time) I get back only two. The third one always comes almost two weeks later than the first two. If I'm only going to get two movies at a time then I want to pay only 11.99 a month. Please change my account to two movies. I'm not paying for three movies if I only get two. I don't want to have to wait for the third one. I want them together. That's what I am paying for. Right?
Secondly, the DVD "Adaptation" was unreadable and we could not watch it. Please send a replacement. And I'm not considering this a third movie.
It could be that Blockbuster will give you a run for your money if they give better service. Wake up and smell the proverbial coffee. I'm seriouly considering switching
As respectfully as I can be under the circumstances,
Cassandra D. Karmeris
I ... AM ... NOT ... NETFLIX
What part of that don't you people understand?
Let me make this clear:
Commenting on my blog when you really need to talk to Netflix directly will be about as effective as if you took that Adaptation DVD and inserted it rectally.
I think these kids are having fun with you. I'd suggest turning comments for this entry off if this wasn't so entertaining.
Hey, look at that. This post is #1 in Google for
netflix replacement. And the post's title just begs the dimwitted to send in their complaints.
I hope they don't first seek out Google for all their important manners such as "my ass hurts" (presumably from that Adaptation DVD).
WHen the fun fades (and if I'm still getting these posts) I'll lock the comments.
Until then, we can see the startling number of people who have low reading comprehension.
I have to admit, I do keep wondering whether they are real or not. But they provide too many details for me to think they are anything other than low comprehension people. But, as you say, it IS still fun. I wonder if they read your follow up comments and get madder at Netflix. Hee hee. "Netflix told me to stick the disc up my a$$?!? I'm switching to Blockbuster!" You may want to approach BB about paying you to keep this page and the insults live. ;-)
What insults? I'm just stating facts, and trying to do so in a way that won't bore my more attentive readers to tears.
Oh, well I guess I did imply these people were clueless. My readership likes insults, so I suppose comment posters need to take that into account.
HELLO NETFLIX I WOULD LIKE 2 NO WHY UR TAKING SO LONG 2 SEND ME SPACE JAM AND TEH CREATURE WASNT NICE AND BILLY MADISON AND WATERBOY AND NAVY SEALS AND HAPPY SCRAPPY HERO PUP PLEASE LET ME NO WHAT TEH PROBBUM IS THANKS GEORGE BUSH
I cannot get notebook to play all the way through. It keeps jumping from scene to scene. It may be my fault as I barely know how to work this dvd player. Anyway I would like to see the end.
The sad thing is, spam is actually more interesting than these inane comments.
But spam is less entertaining to mock.
I really start to feel bad for these people. How confused do you have to vbe to think this is the Netflix website. Sure, they don't make any points with me by ignoring all the posts on this page in which I assert that
THIS IS NOT THE NETFLIX WEBSITE, but the world must be a somewhat frightening place for someone who can't make that determination for him or herself and has a difficult time playing a DVD all the way through.
Hello, God? Are you there? It's me, Margaret.
Recived Buck and the Preacher broken
Good lord. Why would anyone subscribe to this service? I don't watch enough movies to make it worth my while, and now, even if I did, I wouldn't subscribe.
I love Netflix. But, then, I watch a lot of films and many of them are not at the local Blockbuster. Japanese films, for instance.
Although I've actually been sleeping at night lately and so my film watching rate has plummetted.
YAY!!! I'm very happy to hear that you're sleeping. I worry about you and your sleeplessness, James, so this is good news.
Your dvd ofNoteBook does not work. For a new movie
this should not happen. Send a replace aspa
This makes me wonder if a non-working copy of Casablanca would be acceptable.
Probably, as long as you send it "aspa."
Perhaps he wishes to receive an asp in the mail.
So here's a question: Do the people who post here thinking you are Netflix ever read the posts? I'm guessing not, as they would see they're being made fun of.
On the flip side, perhaps they
do read the posts, they just don't get it. Somehow, I feel this would be worse.
If they're this confused, it's highly unlikely they ever find their way back to this page to see responses to their posts.
And, it seems clear that they're not reading the previous posts.
We can't completely rule out the possibility that some of these people are only posting here as a joke. But (sadly) they seem sincere. Apart from our regular reader parody contributions.
"Netflix Replacement Shipped" would make a wonderful replacement weblog name if you ever get bored with Aces Full of Links.
Oops, did I type "Netflix Replacement Shipped" again? I hope this comment doesn't affect your Google ranking. :-)
Why don't you change the header of the blog post to read "I am not Netflix!"
I draw the line at retitling my entry for lazy readers.
But I'll do this:
This website is
Well, that certainly caught
my attention, but then again, I read the posts. These dingbats don't seem to get that far.
I received a damaged disc. Please send me a good copy of The Barefoot Contessa.
Not a single website attached to these clueless comments. That tells me this is a lame prank. I'd ask about the e-mail addresses but they no longer mean anything.
I was very disappointed with Chocolat. I melted it and poured it on my sundae, but it didn't taste very good at all.
Please send me free products to compensate me for my bad experience.
Many of them are coming across with what look like valid email addresses.
I haven't tried contacting any of these people yet. Perhaps I ought to, just to see if these people are pranking.
I mentioned the story of this post on IRC a few weeks back and someone suggested adding a credit card field to your comments form. Brilliant idea but a bit evil.
Credit card numbers are useless if you're not willing to break the law using them.
But if these people are really having trouble contacting Netflix, maybe I could charge them $$$ -- deposited in my PayPal account -- to pass their complaints along to Netflix.
Nothing illegal about that.
We are dreadfully sorry about your bad experience. But have you contacted the ice cream manufacturer? We've mented a nubmer of DVDs over Ben & Jerry's ice cream and we've always been happy with the results. Perhaps you have stumbled upon some sub-par frozen dessert.
In any case, it is somehting to think about.
To assuage your suffering we're sending you a sweaty pensioner weilding a smoked sausage and various cheeses.
On the back of the sleeve you give instructions for replaceing a tv with which I am having trouble. I followed instructions -www. etc. with no results. You try it and see what I mean.Hope I get your reply.
Wow, I had no idea you knew how to replace a transvestite!
You are one multifaceted dude!
Got Seabiscuit in the mail, went to watch it and it was cracked about a million times. Sent for a replacement, got it and that one is cracked too.!! What should I do?
Return it and rent Sealab 2021 instead. The show itself is cracked so the disc won't be.
I recommend spending less time counting cracks.
Every time I try to send Dark Harvest back to you guys you keep sending it back to me. Don't you want your movie back?
DVD WAS BROKEN WHEN RECIVED ON MARCH 22,2005
DROPPED DVD ENVELOPE ON KEYBOARD. BROKE CAPS LOCK KEY. PLEASE ADVISE.
DROPPED ON HEAD AS CHILD.
Sadly, this is probably the most interesting page on my weblog.
So, thank goodness I have it. :)
I sfferd an anerysm while watching (The Incredible) Hlk and can no longer type the letter ""... dammit ... "EWE". There shold have been a warning on this nbelievably dmb flick that this movie can case sch an affliction. As it is now yor nwarned ntil it is too late to avoid the sitation.
I tried to handle this nicely, bt yor billing department denies me any refnd or recorse--I feel like I am shoting into a vacm. So I'm throgh being nice. FCK YO!
Yo will be hearing from my lawyer who is qite eager to set this p for jry trial.
If yo wold like to settle ot of cort please contact me before Jne 1. Otherwise, p yors--see yo in cort, sckers.
-- Chck Sllivan
THATS' A REILY POWERFULL MASSAGE MR SILVAN.
IM GLAD THIS WEBSITE IXISTS FOR US TO GIVE NETFLIX WHATFORE.
THE COUNT OF MONTE CRISTO IS THE WORST VAMPIRE MOVIE I HAVE EVER SEEN. PLEASE SEND ME MONSTERS BALL.
This person's going to get quite a surprise to find out that "Monster's Ball" isn't a horror movie at all! It's the inspirational sequel to the popular animated Pixar film "Monsters Inc." wherein Sully learns to deal with the aftermath of his battle with testicular cancer. Poigniant, but extremely uplifting for its brave and triumphant message in the end.
Hi,I just got my 3 dvd today, but one of my dvd can't play on my dvd player.
DVD UFC 44:only one will be undisputed can't play on my dvd player and computer.
Can you replace with other dvd !
This has ceased to be funny. These people aren't amusing, they're just stupid.
Or perhaps they are doing it deliberately. I think it should stick around just to see how much it can grow. :)
the disc dragon ball z:broly second coming, came in cracked through the mail.
Actually, it was cracked when we sent it. Enjoy!
Don't know what the URL is, but I received the DVD Broken Arrow #17131 and the Disc was broken and of corse would not play., Please send me a replacement for this DVD, I am returning the broken one.
Verlon W. Osborn
I'm confused. Why would you rent an arrow from Netflix? I can understand bing upset that it arrived broken, but Netflix is not experienced in shipping arrows. They generally stick to DVDs.
So please try again, this time choose a DVD and not an arrow.
North and South Disc 3 (Love and Hate) the last 15 or 20 minutes of this DVD there is a problem with getting a clear picture it either slows down or stops in the middle of scene.
The dVD is being put into the mail tomorrow.
I would like it replaced
Well, I would like a million dollars, but, as someone for whom I worked used to say, "Wishing doesn't make it so."
i Need a new copy of dr quinn sason 2 disk 5
Now shawna, let's be honest. Isn't need too strong a word. You'd like one. It's even possible that you'd REALLY like one, but need? And what did you do with the last one we sent you? You need to learn to be more responsible with other people's things.
I'm just astounded that people are too thick to realize this is a blog and not the Netflix website.
Just to confirm my sanity, I searched Google for "neflix replacement," saw your blog listed
below the "Netflix Official Site" listing, and clicked.
The very top of your page says "Aces Full of Links
This Blog Is My First Work. I Hope You Would Enjoy It," the key word being blog.
I have a suggestion: Incorporate some sound to this posting area. Play "Thick as a Brick."
Nice song selection.
Somebody somewhere must want a list like this of people who can't follow instructions. Or does the IRS already have a much more thorough one?
Mike, your mention of "list" made me look at these people's postings. Guess what's missing?
Any indication of member number, address, or, indeed, any means of contacting them.
If this truly
was the Netflix site, how would the company comply with the wishes of these anencephalics?
That's why I still think this is a lame prank by one or two bored kids snickering in some suburban high school computer lab. Practicing writing in different voices is the kind of thing I would have done when I was twelve.
Or in college. *cough*
Yeah, but I bet you, er, *would have been* very funny *if you had done* such things. I mean, even a lame prank should at least show *symptoms* of trying to be funny, don't you think? This stuff makes "hello do you have Prince Albert in a can oh really then you'd better let him out" seem like comic genius.
Some of them
are submitting their email addresses. I don't display the email addresses of commenters on my site for privacy reasons. I only display their website URL if they choose to submit it.
Oh, Julie! Thanks for the laugh. That analogy was perfect.
IS YOUR REFRIGERATOR PERRY RUNNING???