December 16, 2004

Netflix Replacement Shipped?

This was interesting. I wonder if any of you out there who might be Netflix users have seen this before.

Netflix sends you an email notice when they’ve shipped you a DVD, and also when they’ve received the DVD that you have sent back. I was checking my email this morning and I got a “We’ve received” message for the film Tomie Replay. That struck me as odd since I’d never gotten the dvdin the first place, so I couldn’t have returned it. Yes I had it on my queue and yes earlier in the week I got an email notice that it had been sent to me. But it hadn’t gotten to my house yet.

Weird! I checked my queue on the website and I noticed this:


It appears as though something happened to the first disk and they’ve shipped a replacement. Did something happen in the postal system? That would be a logical guess. But I’m still left wondering.

Has anything like this ever happened to you other Netflix users? Netflix seems to have deftly handled whatever it is that happened (they’re sending a disk with a minimum of disruption of service). But, being naturally curious, I wonder what precipitated this situation.

Posted by James at December 16, 2004 11:43 AM
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Comments

If you didn't report it lost in the mail or something (I've had one or two times where they shipped a disc that got to me over a week and a half late, and therefore I had reported never having gotten it and they sent a replacement) then most likely something in the postal system screwed up and it got returned to them. Perhaps your address lable got mangled or whatever and it was undeliverable.

Posted by: David Grenier at December 16, 2004 12:04 PM

Yes, it has to be something like that. My address label must have been unreadable.

I had some disks take a week and a half to get back to Netflix. I had reported them missing after 6 days so Netflix could send me the next disks on my queue, and they eventually arrived back at Netflix.

I think I've had one disk that never turned up back at Netflix.

Posted by: James at December 16, 2004 12:17 PM

Yes, that has happened to me once. Here's part of the message Netflix sent me. I don't remember having four discs out at a time but my queue displayed it as such at one point:

---------------------
Your account indicates "Shaolin Soccer" is currently processing for shipment, however, while performing a final inspection of the disc we found that the title may be damaged. As a result we have cancelled this title from shipping.
In order to ensure complete viewing satisfaction, we will be processing a new copy of this title for shipment, which will be sent to you shortly. Please note only one copy of this title will be sent and the original copy will be removed from your Rental Queue. Please keep in mind this can take up to 5 days.
As a courtesy I have issued a bonus disc voucher for you to use at your convenience. This voucher will allow for you to have 1 disc shipped, outside of your plan allotment, in the hope of accommodating you for the trouble you have experienced.

Posted by: Mike at December 16, 2004 3:39 PM

Also interesting.

That seems even more plausible than the previous explanation, considering they're telling me not to expect the disk to arrive until Monday. Sometimes I get a Monday disk on Saturday, though, so we'll see what happens.

Shaolin Soccer -- I thought that was a really good movie. Fun.

Posted by: James at December 16, 2004 3:52 PM

I returned Shrek 2 to Netflix more than a month ago, but I keep being told that I have not returned it. I figure I might have returned it in the wrong sleeve. I have not been able to rent 3 dvd's because of this situation. When I e-mail Netflix, they answer 'Thank you for filling out our survey'.

Posted by: Gary Nelson at January 18, 2005 11:09 PM

I have recieved a cracked disc.third season,episodes 9-12 of 24....www.netflix.com/replacement web page does not produce results

Posted by: at February 14, 2005 8:39 PM

dvd is not forgotten but matrix reloaded PLEASE SEND ME Forgotten

Posted by: Charlene Morris at February 19, 2005 11:31 PM

Charlene: If you're so confused that you think I am Netflix, I feel really sorry for you. I'm just a customer.

If Netflix sent you Matrix Reloaded instead of Forgotten, they were doing you a favor. The recent Julianne Moore film is best... forgotten.

Posted by: James at February 20, 2005 12:59 AM

....www. netflix.com/replacement web page does not produce results. ...
received dvd Taxi Driver--the disc is split in half-not a way to win satisfied customers!

Posted by: jo at February 24, 2005 5:30 PM

collateral dvd #11092 01-70590104 damaged unable to view returned to netflix 3/3/05. this is the second time I have rented this dvd with the same problem.

Posted by: roz helton at March 3, 2005 12:04 PM

Just received Troy movie. Already have this disc. Please replace with next movie in queu.

Posted by: ;Matthew M. Hoenig at March 3, 2005 6:41 PM

I recieved a cracked disk 'The Phantom of the Opera: Special Edition 1925

Posted by: Joey Baker at March 3, 2005 7:58 PM

Hi!
I recently ordered The Matrix from you and it turns out that the dvd is defected. It only plays half the way through and then quits. I would very much like you to send me a new replacement.But before you do I would appreciate it if you could test the dvd out first. I do not want to be sending back another defective dvd before I have had the chance to watch it all the way through!
Thank you, Darlene Paul

Posted by: Darlene Paul at March 4, 2005 4:39 AM

1) I am not Netflix

2) Commenting here will not get your Netflix problem solved. Because (see item 1).

3) Fooling around with your sheep will not get your sister pregnant.

Posted by: James at March 4, 2005 8:48 AM

OMFG.... It just boggles the mind how clueless some people can be....

James you must just laugh your ass off to see people posting like this to your blog... (either that or get annoyed :P)

Posted by: Jay at March 4, 2005 12:35 PM

Watch out, James. Next thing you know you'll be #1 in "goat diapering," "N*tflix replacement disk," and "sheep insemination."

Posted by: Maggie at March 4, 2005 1:28 PM

I ordered Ishtar but only got a slice of baloney. I can understand the confusion but please send me the movie. Also send Gigli or a slice of provolone cheese. And some rubber pants for my goat. Thank you.

Posted by: Julie at March 4, 2005 1:36 PM

Dear Netflix or someone like it,

Please send me a clue. Can you fit one in those tiny envelopes? Since I have never gotten a clue, I have no idea how big or small they are.

Also, please tell my if these pants make my ass look big.

And while I have your attention, could you pass the Grey Poupon?

Posted by: James at March 4, 2005 2:16 PM

Dear Netflix:
I'm a little upset. It seems that everytime I return three movies (and I mail them back all at the same time) I get back only two. The third one always comes almost two weeks later than the first two. If I'm only going to get two movies at a time then I want to pay only 11.99 a month. Please change my account to two movies. I'm not paying for three movies if I only get two. I don't want to have to wait for the third one. I want them together. That's what I am paying for. Right?
Secondly, the DVD "Adaptation" was unreadable and we could not watch it. Please send a replacement. And I'm not considering this a third movie.
It could be that Blockbuster will give you a run for your money if they give better service. Wake up and smell the proverbial coffee. I'm seriouly considering switching

As respectfully as I can be under the circumstances,
Cassandra D. Karmeris

Posted by: Cassandra D. Karmeris at March 4, 2005 3:30 PM

I ... AM ... NOT ... NETFLIX

What part of that don't you people understand?

Let me make this clear:

Commenting on my blog when you really need to talk to Netflix directly will be about as effective as if you took that Adaptation DVD and inserted it rectally.

Posted by: James at March 4, 2005 3:42 PM

I think these kids are having fun with you. I'd suggest turning comments for this entry off if this wasn't so entertaining.

Posted by: Mike at March 4, 2005 4:05 PM

Hey, look at that. This post is #1 in Google for netflix replacement. And the post's title just begs the dimwitted to send in their complaints.

I hope they don't first seek out Google for all their important manners such as "my ass hurts" (presumably from that Adaptation DVD).

Posted by: Mike at March 4, 2005 4:09 PM

WHen the fun fades (and if I'm still getting these posts) I'll lock the comments.

Until then, we can see the startling number of people who have low reading comprehension.

Posted by: James at March 4, 2005 7:26 PM

I have to admit, I do keep wondering whether they are real or not. But they provide too many details for me to think they are anything other than low comprehension people. But, as you say, it IS still fun. I wonder if they read your follow up comments and get madder at Netflix. Hee hee. "Netflix told me to stick the disc up my a$$?!? I'm switching to Blockbuster!" You may want to approach BB about paying you to keep this page and the insults live. ;-)

Posted by: briwei at March 4, 2005 7:55 PM

What insults? I'm just stating facts, and trying to do so in a way that won't bore my more attentive readers to tears.

Posted by: James at March 4, 2005 8:20 PM

Oh, well I guess I did imply these people were clueless. My readership likes insults, so I suppose comment posters need to take that into account.

Posted by: James at March 4, 2005 8:22 PM

HELLO NETFLIX I WOULD LIKE 2 NO WHY UR TAKING SO LONG 2 SEND ME SPACE JAM AND TEH CREATURE WASNT NICE AND BILLY MADISON AND WATERBOY AND NAVY SEALS AND HAPPY SCRAPPY HERO PUP PLEASE LET ME NO WHAT TEH PROBBUM IS THANKS GEORGE BUSH

Posted by: Chuck S. at March 4, 2005 9:50 PM

I cannot get notebook to play all the way through. It keeps jumping from scene to scene. It may be my fault as I barely know how to work this dvd player. Anyway I would like to see the end.
Thanks
Isabelle Frost

Posted by: isabelle frost at March 6, 2005 8:06 PM

The sad thing is, spam is actually more interesting than these inane comments.

Posted by: James at March 6, 2005 9:16 PM

But spam is less entertaining to mock.

Posted by: briwei at March 6, 2005 9:58 PM

I really start to feel bad for these people. How confused do you have to vbe to think this is the Netflix website. Sure, they don't make any points with me by ignoring all the posts on this page in which I assert that THIS IS NOT THE NETFLIX WEBSITE, but the world must be a somewhat frightening place for someone who can't make that determination for him or herself and has a difficult time playing a DVD all the way through.

Posted by: James at March 7, 2005 7:56 AM

Hello, God? Are you there? It's me, Margaret.

Posted by: Patti M. at March 7, 2005 8:27 AM

Recived Buck and the Preacher broken

Posted by: Charles Chambers at March 7, 2005 3:37 PM

Good lord. Why would anyone subscribe to this service? I don't watch enough movies to make it worth my while, and now, even if I did, I wouldn't subscribe.

Feh!

Posted by: Patti M. at March 8, 2005 8:53 AM

I love Netflix. But, then, I watch a lot of films and many of them are not at the local Blockbuster. Japanese films, for instance.

Although I've actually been sleeping at night lately and so my film watching rate has plummetted.

Posted by: James at March 8, 2005 9:04 AM

YAY!!! I'm very happy to hear that you're sleeping. I worry about you and your sleeplessness, James, so this is good news.

Posted by: Patti M. at March 8, 2005 9:17 AM

Your dvd ofNoteBook does not work. For a new movie
this should not happen. Send a replace aspa
thank

Posted by: rufus MARSHALL at March 13, 2005 2:10 AM

This makes me wonder if a non-working copy of Casablanca would be acceptable.

Posted by: Mike at March 13, 2005 7:41 PM

Probably, as long as you send it "aspa."

Posted by: James at March 13, 2005 7:51 PM

Perhaps he wishes to receive an asp in the mail.

So here's a question: Do the people who post here thinking you are Netflix ever read the posts? I'm guessing not, as they would see they're being made fun of.

On the flip side, perhaps they do read the posts, they just don't get it. Somehow, I feel this would be worse.

Posted by: Patti M. at March 14, 2005 8:58 AM

If they're this confused, it's highly unlikely they ever find their way back to this page to see responses to their posts.

And, it seems clear that they're not reading the previous posts.

We can't completely rule out the possibility that some of these people are only posting here as a joke. But (sadly) they seem sincere. Apart from our regular reader parody contributions.

Posted by: James at March 14, 2005 9:04 AM

"Netflix Replacement Shipped" would make a wonderful replacement weblog name if you ever get bored with Aces Full of Links.

Oops, did I type "Netflix Replacement Shipped" again? I hope this comment doesn't affect your Google ranking. :-)

Posted by: Mike at March 14, 2005 10:23 AM

Why don't you change the header of the blog post to read "I am not Netflix!"

Posted by: Patti M. at March 14, 2005 11:05 AM

I draw the line at retitling my entry for lazy readers.

But I'll do this:

This website is NOT NETFLIX


Posted by: James at March 14, 2005 12:09 PM

Well, that certainly caught my attention, but then again, I read the posts. These dingbats don't seem to get that far.

Here's hoping!

Posted by: Patti M. at March 14, 2005 12:11 PM

I received a damaged disc. Please send me a good copy of The Barefoot Contessa.

Posted by: Raye Diehl at March 17, 2005 3:13 PM

Not a single website attached to these clueless comments. That tells me this is a lame prank. I'd ask about the e-mail addresses but they no longer mean anything.

Posted by: Mike at March 17, 2005 3:18 PM

Dear Netflix,

I was very disappointed with Chocolat. I melted it and poured it on my sundae, but it didn't taste very good at all.

Please send me free products to compensate me for my bad experience.

Posted by: David Grenier at March 17, 2005 3:39 PM

Many of them are coming across with what look like valid email addresses.

I haven't tried contacting any of these people yet. Perhaps I ought to, just to see if these people are pranking.

Posted by: James at March 17, 2005 4:21 PM

I mentioned the story of this post on IRC a few weeks back and someone suggested adding a credit card field to your comments form. Brilliant idea but a bit evil.

Posted by: Mike at March 17, 2005 4:49 PM

Credit card numbers are useless if you're not willing to break the law using them.

But if these people are really having trouble contacting Netflix, maybe I could charge them $$$ -- deposited in my PayPal account -- to pass their complaints along to Netflix.

Nothing illegal about that.

Posted by: James at March 17, 2005 5:09 PM

Dear David,

We are dreadfully sorry about your bad experience. But have you contacted the ice cream manufacturer? We've mented a nubmer of DVDs over Ben & Jerry's ice cream and we've always been happy with the results. Perhaps you have stumbled upon some sub-par frozen dessert.

In any case, it is somehting to think about.

To assuage your suffering we're sending you a sweaty pensioner weilding a smoked sausage and various cheeses.

-Not Netflix

Posted by: James at March 17, 2005 5:26 PM

On the back of the sleeve you give instructions for replaceing a tv with which I am having trouble. I followed instructions -www. etc. with no results. You try it and see what I mean.Hope I get your reply.

Posted by: at March 20, 2005 11:29 AM

Wow, I had no idea you knew how to replace a transvestite!

You are one multifaceted dude!

Posted by: Patti M. at March 21, 2005 8:33 AM

Got Seabiscuit in the mail, went to watch it and it was cracked about a million times. Sent for a replacement, got it and that one is cracked too.!! What should I do?

Posted by: Laura B. at March 22, 2005 5:40 PM

Return it and rent Sealab 2021 instead. The show itself is cracked so the disc won't be.

Posted by: Mike at March 22, 2005 6:03 PM

I recommend spending less time counting cracks.

Posted by: James at March 22, 2005 7:26 PM

Dear Netflix,

Every time I try to send Dark Harvest back to you guys you keep sending it back to me. Don't you want your movie back?

Posted by: Chuck S. at March 23, 2005 12:19 AM

DVD WAS BROKEN WHEN RECIVED ON MARCH 22,2005

Posted by: FRANK MORALES at March 23, 2005 11:31 AM

DROPPED DVD ENVELOPE ON KEYBOARD. BROKE CAPS LOCK KEY. PLEASE ADVISE.

Posted by: Mike at March 23, 2005 11:57 AM

DROPPED ON HEAD AS CHILD.

Posted by: Julie at March 23, 2005 12:01 PM

Sadly, this is probably the most interesting page on my weblog.

So, thank goodness I have it. :)

Posted by: James at March 23, 2005 12:01 PM

Dear Netflix,

I sfferd an anerysm while watching (The Incredible) Hlk and can no longer type the letter ""... dammit ... "EWE". There shold have been a warning on this nbelievably dmb flick that this movie can case sch an affliction. As it is now yor nwarned ntil it is too late to avoid the sitation.

I tried to handle this nicely, bt yor billing department denies me any refnd or recorse--I feel like I am shoting into a vacm. So I'm throgh being nice. FCK YO!

Yo will be hearing from my lawyer who is qite eager to set this p for jry trial.

If yo wold like to settle ot of cort please contact me before Jne 1. Otherwise, p yors--see yo in cort, sckers.

-- Chck Sllivan

Posted by: Chuck S. at March 23, 2005 1:25 PM

THATS' A REILY POWERFULL MASSAGE MR SILVAN.

IM GLAD THIS WEBSITE IXISTS FOR US TO GIVE NETFLIX WHATFORE.

Posted by: Patti M. at March 23, 2005 2:08 PM

DEAR NETFLIX

THE COUNT OF MONTE CRISTO IS THE WORST VAMPIRE MOVIE I HAVE EVER SEEN. PLEASE SEND ME MONSTERS BALL.

Posted by: Chuck S. at March 23, 2005 3:19 PM

Har!

This person's going to get quite a surprise to find out that "Monster's Ball" isn't a horror movie at all! It's the inspirational sequel to the popular animated Pixar film "Monsters Inc." wherein Sully learns to deal with the aftermath of his battle with testicular cancer. Poigniant, but extremely uplifting for its brave and triumphant message in the end.

Posted by: James at March 23, 2005 3:57 PM

HAH!

Posted by: Patti M. at March 23, 2005 4:01 PM

Dear NETFLIX,

Hi,I just got my 3 dvd today, but one of my dvd can't play on my dvd player.
DVD UFC 44:only one will be undisputed can't play on my dvd player and computer.
Can you replace with other dvd !
Thanks,
Fnu Asiyatno

Posted by: Fnu Asiyatno at March 23, 2005 10:24 PM

This has ceased to be funny. These people aren't amusing, they're just stupid.

Posted by: Patti M. at March 24, 2005 8:30 AM

Or perhaps they are doing it deliberately. I think it should stick around just to see how much it can grow. :)

Posted by: briwei at March 24, 2005 2:00 PM

the disc dragon ball z:broly second coming, came in cracked through the mail.

Posted by: sumera at April 8, 2005 5:54 PM

Actually, it was cracked when we sent it. Enjoy!

Posted by: Julie at April 8, 2005 11:09 PM

Don't know what the URL is, but I received the DVD Broken Arrow #17131 and the Disc was broken and of corse would not play., Please send me a replacement for this DVD, I am returning the broken one.
Verlon W. Osborn

Posted by: Verlon W. Osborn at April 9, 2005 11:38 PM

I'm confused. Why would you rent an arrow from Netflix? I can understand bing upset that it arrived broken, but Netflix is not experienced in shipping arrows. They generally stick to DVDs.

So please try again, this time choose a DVD and not an arrow.

Posted by: James at April 10, 2005 2:01 AM

North and South Disc 3 (Love and Hate) the last 15 or 20 minutes of this DVD there is a problem with getting a clear picture it either slows down or stops in the middle of scene.
The dVD is being put into the mail tomorrow.
I would like it replaced

Posted by: Betty Dail at April 13, 2005 6:49 PM

Well, I would like a million dollars, but, as someone for whom I worked used to say, "Wishing doesn't make it so."

Posted by: Patti M. at April 14, 2005 8:13 AM

i Need a new copy of dr quinn sason 2 disk 5

Posted by: shawna at April 21, 2005 2:04 PM

Now shawna, let's be honest. Isn't need too strong a word. You'd like one. It's even possible that you'd REALLY like one, but need? And what did you do with the last one we sent you? You need to learn to be more responsible with other people's things.

Posted by: briwei at April 22, 2005 12:31 AM

shawna:

Our apologies for your undisclosed problem. We have put Dr. Patricia Quinn's latest video OUTSIDE IN: A Look at Adults with Attention Deficit Disorder in the mail. Please don't hesitate to contact Netflix if you have questions.

Posted by: Mike at April 22, 2005 8:39 AM

I'm just astounded that people are too thick to realize this is a blog and not the Netflix website.

Just to confirm my sanity, I searched Google for "neflix replacement," saw your blog listed below the "Netflix Official Site" listing, and clicked.

The very top of your page says "Aces Full of Links
This Blog Is My First Work. I Hope You Would Enjoy It," the key word being blog.

I have a suggestion: Incorporate some sound to this posting area. Play "Thick as a Brick."

Posted by: Patti M. at April 22, 2005 8:59 AM

Nice song selection.

Somebody somewhere must want a list like this of people who can't follow instructions. Or does the IRS already have a much more thorough one?

Posted by: Mike at April 22, 2005 9:12 AM

Mike, your mention of "list" made me look at these people's postings. Guess what's missing? Any indication of member number, address, or, indeed, any means of contacting them.

If this truly was the Netflix site, how would the company comply with the wishes of these anencephalics?

Posted by: Patti M. at April 22, 2005 9:18 AM

That's why I still think this is a lame prank by one or two bored kids snickering in some suburban high school computer lab. Practicing writing in different voices is the kind of thing I would have done when I was twelve.

Or in college. *cough*

Posted by: Mike at April 22, 2005 9:25 AM

Yeah, but I bet you, er, *would have been* very funny *if you had done* such things. I mean, even a lame prank should at least show *symptoms* of trying to be funny, don't you think? This stuff makes "hello do you have Prince Albert in a can oh really then you'd better let him out" seem like comic genius.

Posted by: Julie at April 22, 2005 9:51 AM

Some of them are submitting their email addresses. I don't display the email addresses of commenters on my site for privacy reasons. I only display their website URL if they choose to submit it.

Posted by: James at April 22, 2005 9:53 AM

Oh, Julie! Thanks for the laugh. That analogy was perfect.

Posted by: briwei at April 22, 2005 11:08 AM

IS YOUR REFRIGERATOR PERRY RUNNING???

Posted by: STRONG MAD at April 22, 2005 2:56 PM

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